SIZE GUIDE

Click on “Size Guide” on all product pages requiring a size guide (Rings, Necklaces, Bracelets) to access it.

SHIPPING & DELIVERY

We deliver in France and all over the world (except in Morocco, Algeria, Tunisia, St Pierre & Miquelon and Russia) via DHL Express. Packages are delivered at home contre signature.

After ordering from our site, an e-mail containing your order number is sent to you. After processing your order, packed your products then shipped your order, you will then receive an e-mail with a tracking number (tracking) which will allow you to follow its delivery.

After receiving this e-mail, delivery will be made in one working day. If you are not at home on the day of the delivery, DHL Express will offer to reschedule a delivery, deliver your package to a trusted neighbor or to an access point near you.

DHL Express Delivery – Delivery with signature

Available throughout France: delivery within 1 working day after shipment.

Available in European Union: delivery within 1/2 working days after shipment.

In the rest of the world: delivery within 3 to 5 working days after shipment.


Pick up at MadLords

Pick up on the day of the order, if the product is available, at 316 rue Saint Honoré, 75001 Paris.

Delivery is available wherever you are. We deliver everywhere in the world.

We deliver for free in France and everywhere in the world (except in Morocco, Algeria, Tunisia, St Pierre & Miquelon and Russia)

If you have not yet received your tracking number (tracking) from our DHL carrier, this means that your order has not been shipped yet and it is being treated. As soon as it is delivered to our DHL carrier, you will receive automatically an e-mail with a tracking number (tracking) as well as a link to follow its delivery.

RETURNS & EXCHANGES

Returns are free for any order redirected from the European Union. You have 14 days after receipt of your package for a return.

Order returns must be made in accordance with the following conditions:

Items must be returned unworn, undamaged and unused, with all original labels and delivered to us in the package in which they were delivered.
If the item was delivered to you with a label, it must not be removed and must returned to us intact.
The jewelry must be returned to us in the state in which you received it, in its original packaging and accompanied by all the original documents.

Any order returns that do not comply with our returns policy will be refused.

You can request the change or the cancelation of an order by contacting our customer service. 

Get your order number with 6 digits preceded by a hashtag, which you can find in your order confirmation email, then contact us by email at contact@madlords.com.

If you change an order and its price changes, you will be asked to pay the difference. Conversely we will refund the overpayment if applicable.

You have 14 days after receiving your order to request a return, which is free of charge for all orders. We invite you to submit your return request by email to contact@madlords.com en respectant les conditions de retours.

We will send you the return procedure and a link to print your prepaid return label to your e-mail address.

If the price of the product is different from the exchanged product, you will be asked to pay the difference. Conversely we will refund the overpayment if applicable.

To get the refund of a product, you must first return it to us within 14 days after receiving it, respecting the return conditions.

You can submit your return request to contact@madlords.com. We will send you the return procedure and a link to print your prepaid return label to your e-mail address. 

Once received, your return will be processed by our team. We will refund your product provided it has not been worn, that it is returned with the original packaging and all the accessories.

Once the return is approved, the refund will appear within 24h to 48h or until 5 days depending on the payment method used when ordering.

you can request a refund for a product if it has not been shipped yet (if you have not received an email containing a tracking number). You must then submit your cancellation and refund request by e-mail to contact@madlords.com. If your product has already been shipped, you must wait to receive it then submit your refund request by email and return the product. 

PRICES & DISCOUNT

You can receive a 15% immediate discount on your first order by subscribing to our newsletter.

Once you have registered, you will receive an email with a promo code valid on your first order.

Céline D'Aoust, Marla Aaron, Shamballa Jewels (-10% maximum), Sevan Bicakci (-10% maximum), Pascale Monvoisin, Maria Tash, Statement

PAYMENT METHOD

In all the countries, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal, bank transfer and Cryptocurrency (Coin Base Commerce).

You can choose CoinBase Commerce at the checkout.

A portal will open for you to choose one of the cryptocurrencies offered to pay, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), USD Coin (USDC) and Dai (DAI).

Need help?

Can’t find the answer to your question? Contact us by email or by telephone

FREE DELIVERY

Worldwide in 48h via DHL