Which countries do you deliver to?

We deliver to France and everywhere in the world (except Morocco, Algeria, Tunisia, St Pierre & Miquelon and Russia)

How does delivery take place?

We deliver to France and everywhere in the world (except Morocco, Algeria, Tunisia, St Pierre & Miquelon and Russia) via DHL Express . Packages are delivered to your home against signature.

After ordering on our site, an e-mail containing your order number will be sent to you. After processing your order, packaging your products and then shipping your order , you will subsequently receive an e-mail with a tracking number which will allow you to follow its delivery.

After receipt of this e-mail, delivery will be made within the next working day . If you are not at home on the big day, DHL Express will offer to reschedule a delivery or deliver your package to a trusted neighbor or to a relay point near you.

What are the delivery times ?

DHL Express delivery – Delivery against signature

Available throughout France: delivery within 1 working day after shipment.

Available in the European Union: delivery within 1/2 working days after shipment.

In the rest of the world: delivery within 3 to 5 working days after shipment.

Withdrawal from MadLords

Collection on the day of the order, if the product is available, at 316 rue Saint Honoré, 75001 Paris.

Will I have to pay taxes or customs duties on orders?
  • If you reside in the European Union, you will not have to pay any additional taxes or customs duties.
  • If you live outside the European Union, you will have to pay customs duties or import taxes. Mad Lords assumes no responsibility for any import duties or customs taxes, which are the sole responsibility of the buyer.
Why haven't I received my tracking number?

If you have not yet received your tracking number from our carrier DHL, this means that your order has not yet been shipped and is being processed. As soon as it is delivered to our carrier DHL, you will automatically receive an e-mail containing the tracking number as well as a link to follow its delivery.



Returns are free of charge for orders over $500.
$45 for orders below $500

You have 14 days after receipt of your package for a return.

Order returns must be made in accordance with the following conditions:

Items must be returned unworn, undamaged and unused, with all original labels and delivered to us in the package in which they were delivered.
If the item was delivered to you with a label, it must not be removed and must returned to us intact.
The jewelry must be returned to us in the state in which you received it, in its original packaging and accompanied by all the original documents.

Any order returns that do not comply with our returns policy will be refused.

Can I change or cancel my order?

You can request modification or cancellation of an order by contacting our customer service.

Have your 6-digit order number preceded by a hashtag ready, which you can find in your order confirmation email, then contact us by email at .

If you modify an order and its price changes, you will be asked to pay the difference. Conversely, we will reimburse you for the overpayment if applicable.

Can I exchange a product?

Returns are free of charge for orders over $500.
$45 for orders below $500

You have 14 days after receiving your order to request a return. We invite you to submit your return request by email to en respectant les conditions de retours.

We will send you the return procedure and a link to print your prepaid return label to your e-mail address.

If the price of the product is different from the exchanged product, you will be asked to pay the difference. Conversely we will refund the overpayment if applicable.

Can I ask for a refund?

To get the refund of a product, you must first return it to us within 14 days after receiving it, respecting the return conditions.

You can submit your return request to We will send you the return procedure and a link to print your prepaid return label to your e-mail address. 

Once received, your return will be processed by our team. We will refund your product provided it has not been worn, that it is returned with the original packaging and all the accessories.

Once the return is approved, the refund will appear within 24h to 48h or until 5 days depending on the payment method used when ordering.

you can request a refund for a product if it has not been shipped yet (if you have not received an email containing a tracking number). You must then submit your cancellation and refund request by e-mail to If your product has already been shipped, you must wait to receive it then submit your refund request by email and return the product. 


I'm getting ready to place my first order, can I have a promo code?

You can receive a 15% immediate discount on your first order by subscribing to our newsletter.

Once you have registered, you will receive an email with a promo code valid on your first order.


Which payment method are available?

In all the countries, we accept payments by credit card (Visa, MasterCard, Amex), debit card, Apple Pay, Paypal, bank transfer and Cryptocurrency (Coin Base Commerce).

Can I pay in Cryptocurrency?

You can choose CoinBase Commerce at the checkout.

A portal will open for you to choose one of the cryptocurrencies offered to pay, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), USD Coin (USDC) and Dai (DAI).