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SIZE GUIDE

Click on "Size Guide" on all product pages to access it. If you have any questions, please feel free to email us at contact@madlords.com. Don't forget to note the item number, which you can find in the product description.

To find out your ring size, if you have a ring that fits perfectly on the finger on which you will wear your new ring, you can place it on the circle with the closest diameter in the ring size chart. The inner circumference of the ring should be aligned with the outer contour of the band. If your ring is between two sizes, Mad Lords recommends that you choose the larger size.

To measure your finger, you can also use a tape measure. The number on the edge of the opening indicates the inner circumference. This number corresponds to your finger size. E.g.: Your finger circumference is 61 mm. Your ring size is 61.

To find out your bracelet size, you can use a tape measure. Wrap your tape measure around the wrist where you will wear your bracelet. For a comfortable fit, add 1.5 cm. You can then add or subtract centimeters depending on how you want it to fit (comfortable, exact fit, tight). The average size of a woman's bracelet is 16 cm. The average size of a man's bracelet is 19 cm.

To find out your collar size, please refer to the following sizes:
35-40 cm : choker or choker necklace 

40-60 cm: collar worn on top of neckline 

65-75 cm: collar worn at chest level 

> 75cm: necklace worn in saltire

If your size is not available, do not hesitate to send us an e-mail to contact@madlords.com

SHIPPING AND DELIVERY

We deliver in United States and all over the world (except Morocco, Algeria, Tunisia, St Pierre & Miquelon and Russia) via DHL Express. Packages are delivered to your home with a signature required.

After ordering on our sitewide, an e-mail with your  order number is sent to you. After processing your order, packing your products and shipping your order you will then receive an e-mail with a  tracking number (tracking) which will allow you to follow its delivery.

After receiving this e-mail, the delivery will be made within the next working day. If you are not at home on the day of the delivery, DHL Express will offer to reschedule a delivery, hand over your parcel to a trusted neighbor or to a relay point nearby.

DHL Express Delivery - Delivery with signature

Delivery within 3 to 5 working days after shipping.

Pick up at MadLords

Collect the day of the order, if the product is available, at 316 rue Saint Honoré, 75001 Paris.

Delivery is offered wherever you are. We deliver all over the world.

Our team will do its best to process your order as quickly as possible.

It is possible that the processing time takes longer and it is beyond our control (depending on the economic situation, the carrier or the availability of the product). In this case, please send us an e-mail to contact@madlords.com. For a better handling of your request, please bring your order number 4-digit hashtag, which you can find in your order confirmation email.

From your "My Account" area, the status of your order remains as "being processed. "We will keep you informed on the progress of your order until it is delivered. After processing your order, packing your products and shipping your order by DHL Express, you will then receive an e-mail with a link to a  tracking number (tracking) which allows you to track its delivery.

With this tracking number you can track your package by clicking here.

After receiving this e-mail, the delivery will be made within the next 3-5 days. If you are not at home on the day of delivery, DHL Express can offer to reschedule a delivery, hand over your package to a trusted neighbor or to a relay point nearby. 

It is possible that the deadlines take longer due to the economic situation or the carrier. If this is the case, do not hesitate to send us an e-mail to contact@madlords.com. For a better handling of your request, please have your 5-digit order number preceded by a hashtag, which you can find in your order confirmation email.

If you have not yet received your tracking number  (tracking) from our carrier DHL, this means that your order has not been delivered, has not been shipped yet and that it is being processed. As soon as it has been handed over to our DHL carrier, you will automatically receive an e-mail containing the tracking number and a link to follow its delivery.

EXCHANGES AND RETURNS

Returns are free for all orders sent back to us. You have a 14 days after receipt of your package to proceed with a return.

Returns of orders must be made in accordance with the following conditions:

Items must be returned unworn, undamaged and unused, with all their original labels and inside the packaging in which they were delivered.
If the item was delivered to you with a label, this must not be removed and must be returned to us intact.
The jewelry must be returned to us in the condition in which you received it, in its original packaging and accompanied by all original documents.

Any returns that do not comply with our returns policy will be refused.

You can request the modification or cancellation of an order by contacting our customer service. 

Bring your order number with a 4-digit hashtag, which you can find in your order confirmation email, then contact us by email at contact@madlords.com.

If you change an order and the price changes, you will be asked to pay the difference. On the contrary, we will refund any overpayment.

You have at your disposal, within 14 days of your order, to request a return, free of charge for all orders. We invite you to make your return request by email to contact@madlords.com by respecting the conditions of return available right here.

We will send you the return procedure and a link to print your return slip stamped to your e-mail address.

If the price of the product is different from the exchanged product, you will be asked to pay the difference. On the contrary, we will refund any overpayment.

To obtain a refund for a product, you must first return it to us within the 14 days after receiving it by respecting the conditions of return available here

You can send your return request to contact@madlords.com. We will send you the return procedure and a link to print your postage paid return slip to your email address. 

Once received, your return will be processed by our team. We will proceed the refund of your product provided that it has not been worn, that it has been returned with the original packaging and all Accessories.

Once the return is validated, the refund will appear within 24 to 48 hours on the method of payment used at the time of ordering.

You can ask for a refund of a product if it not yet shipped (if you did not receive an e-mail with a tracking number). You must then submit your cancellation and refund request by e-mail to contact@madlords.com. If your product has already been shipped, you must wait to receive it then make your refund request by e-mail and return the product. 

PRICES AND DISCOUNTS

Benefit from a 10% automatic discount from $300 of purchase.

The automatic 10% discount will be activated at the checkout.

This code can be used as many times per person from $300 onwards and cannot be combined with any other current promotion (offers, discounted items, gift cards or credit notes); No cash equivalent will be offered; Mad Lords reserves the right to withdraw, suspend, cancel and/or amend the offer and its terms at any time without notice; In the event of any dispute regarding this offer, Mad Lords' decision will be final and no correspondence or discussion will be entertained.

Do you need help? Please write to the following e-mail address contact@madlords.com or call +33 1.45.25.08.31.

Benefit from a 15% automatic discount from 2500€ of purchase.

The automatic 15% discount will be activated at the checkout stage.

This code can be used as many times per person from $2,500 purchase and cannot be combined with any other current promotion (offers, discounted items, gift cards or credit notes); No cash equivalent will be offered; Mad Lords reserves the right to withdraw, suspend, cancel and/or amend the offer and its terms at any time without notice; In the event of any dispute regarding this offer, Mad Lords' decision will be final and no correspondence or discussion will be entertained.

Do you need help? Please write to the following e-mail address contact@madlords.com or call +33 1.45.25.08.31.

You can benefit from a 15% immediate discount on your first order by subscribing to our newsletter.

Once you have registered, you will receive an e-mail with a promotional code that is valid on your first order and can be used at the time of checkout (payment).

This code can only be used once per person and cannot be used in conjunction with any other current promotion (offers, discounted items, gift cards or credit notes); Offer is non-transferable and non-exchangeable. No cash equivalent will be offered; Mad Lords reserves the right to withdraw, suspend, cancel and/or amend the offer and its terms at any time without notice; In the event of any dispute regarding this offer, the decision of Mad Lords will be final and no correspondence or discussions will be entertained.

Do you need help? Please write to the following e-mail address contact@madlords.com or call +33 1.45.25.08.31.

Please note that the following designers are included in these promotions:

Alberto Galinari, Alessa Jewelry, Alexandra AbramczykAnder Reiz, And...Paris, Anita Ko, Anna Maccieri Rossi, Azlee, Bare, Bee Goddess, Buddha Mama, Céline D'Aoust, Colette Jewelry, Corinne Darmon, Elé Karela, Evanet, Fanny Blanchelande, Federica Rettore, Florence Lanzmann, G by G, Gem Palace, Gunda , Hector Saxe, Henson, Hirotaka, Hoehl's, Holzpuppe, Hoorsenbuhs, Ileana Makri, Jacquie Aiche, Jahel Joaillerie, Joanna Dahdah, Kand jewelry, Karen Karch, Kemur lews, Kismet By Milka , L'Atelier Nawbar, Mad Private, Mad Private by the French Guy, Mad Precious & Ethical, M Cohen, M Cohen Capsule, Marla Aaron, Marlo Laz, Maria Tash, Miles McNeel, Montre Noire, Mosaïs Paris, Muse, Nada Ghazal, No Muse Paris, Nomad, Pamela Love, Pascale Monvoisin, Patricia Arango Jewelry, Roc, Rosa Maria, Rusty Thought, Seijna, Sevan Bicakci, Shamballa Jewels, Spinelli Kilcollin, Sylvie Corbelin, Tegami, Terzihan, Tiphaine Van Eeckhout, Tobias Wistisen, Unnon, Vale Jewelry, Vanessa de Jaegher, Venyx, Voillot, Woodbury, Yv Delloye

PAYMENT OPTIONS

We accept payments by credit card (Visa, MasterCard, Amex or debit card for foreign payments), Apple Pay, payment via PayPal, Coin Base commerce, WeChat Pay

What is Pay in 4?
Pay in 4 is a feature that lets you split your purchase into 4 payments, with the down payment due at the time of transaction and 3 subsequent payments made every 2 weeks thereafter. 

Will I be able to use Pay in 4?
We are offering Pay in 4 to a growing number of our US customers. Availability depends on your state of residence and you must be at least 18 years of age (or the age of majority in your state) to apply. You must also have a PayPal account in good standing or open a PayPal account in order to apply. 

How can I pay with Pay in 4?
Just choose to pay with PayPal when you go to the checkout and if it is an eligible transaction, you will see Pay in 4 as one of the available payment methods. Simply apply for a Pay in 4 plan in just a few steps, get an instant decision, and finish checking out.

What purchase amounts qualify for Pay in 4?
You can use Pay in 4 for eligible shopping cart values between $30 to $1,500. 

What are the terms and conditions for my Pay in 4 plan?
You must read the loan agreement of your Pay in 4 plan before you submit your application. You will see the link to the loan agreement when you choose to apply for Pay in 4 at checkout. You will also have the option to download the loan agreement. 

Once your plan starts, we will send you an email containing important information about your Pay in 4 plan, including how to locate your loan agreement.

Are there any fees associated with Pay in 4?
There are no fees for choosing to pay with Pay in 4, however if you are late with a payment you may be charged a late fee.

How long will my Pay in 4 plan last?
Your individual plan will last a little over 6 weeks in total. The down payment will be due at the time of the transaction and 3 subsequent payments will be taken every 15 days thereafter. 

Where can I pay with Pay in 4?
Pay in 4 is available to use at selected merchants where PayPal is accepted. Transactions can be made in all currencies that PayPal supports, not just USD. For transactions not in USD, PayPal will automatically convert the transaction amount to USD at checkout before providing you with your Pay in 4 plan. Currency conversion charges will apply as set out in your PayPal User Agreement.

We accept payments in cryptocurrencies with the service Coin Base Commerce. Available in all countries.

OUR STORES

The store Mad Lords Paris316 rue Saint-Honoré Paris 1er is open from Monday to Saturday, from 10:30 am to 7 pm.

The Piercing Studio Paris320 rue Saint-Honoré Paris 1er is open from Monday to Saturday, from 10:30 am to 7 pm, and on Sunday from 2:30 pm to 6 pm.

The store Mad Lords Deauville and its Piercing Studio,  92 Rue Eugène Colas, 14800 Deauville is open from Friday to Monday, from 10:30 am to 7 pm. Exceptionally open 7 days a week during school holidays and open on public holidays.

The Mad Lords store is hidden in the  rue 316 Saint-Honoré. The shop is nestled in the courtyard on your left, just past the door.

You can make your piercing appointment on our website page Piercing appointment or by phone at  +33 1 40 20 90 48 for the Paris Studio and at +33 2 31 98 38 55 for the Deauville Studio.

About us

It's easy: you can call us at +33 1 45 25 08 31 or write to us at the following e-mail address: contact@madlords.com or ask us all your questions in the chat room by clicking on the bottom right of each page. 

Our team is available from Monday to Saturday from 10:30am to 7pm.