All orders are processed within 1 business day (excluding weekends and holidays) upon receipt of your order confirmation email. You will receive another notification when your order has been shipped.
Delivery is free for all international locations.
Deliveries are from Monday to Friday. You will receive an email with the email address you provided when ordering to notify you on the shipment status.
Can my order be delivered internationally?
Yes! We work with DHL Express to ship to all international locations. Simply shop madlords.us and follow the checkout process.
Delivery for the United States and all international locations is available within 48 - 72 hours after shipment.
Tax & custom fees
We are a French Business. VAT is not applied on the product price for all non-EU countries.
DHL Express delivery
DHL, our partner in charge of delivering your orders, offers you the possibility of modifying certain options by using DHL ODD (Delivery On Demand). Whether you want to change the delivery date or cancel the signature upon receipt option, DHL Express adapts to all your needs.
Once DHL has your package, you will receive an SMS and/or email notification informing you of the delivery date. If DHL ODD is available in your area, this message will also contain a link to the DHL Express webpage. You will then need the tracking number of the package.
Here are some of the options you can customize:
Choose the delivery date
If the expected delivery date does not suit you, you can select a new one within 5 working days.
When available, you will also be able to select a time slot to receive your package.
Signature upon receipt
If you prefer not to affix your signature upon receipt of your package, you can modify this option. Please note that if you choose to cancel this service, Mad Lords and DHL cannot be held responsible for loss or damage occurring once delivery has been made.
Delivery to a neighbor
You can ask DHL to leave your package with a neighbor: you just need to provide the exact address, as well as any other specific information.
Please note that by selecting this option, Mad Lords and DHL will not be held responsible for any loss or damage occurring once the delivery has been made.
Collection at a DHL Service Point or Parcel Locker
If you were to be absent at the time of delivery, you can choose to collect your package at a DHL service point.
DHL ODD will display the nearest DHL service point so you can select the one that suits you best. Once your package is ready for collection, DHL will contact you to let you know how long you have to collect it. Please note that if you do not collect your package within this period, it will be returned to the DHL depot.
To pick up your package at a DHL service point, you will need to bring two pieces of ID:
- Photo ID (passport or driver's license)
- The email/SMS notification sent by DHL
During holiday periods
If you are on vacation at the time of delivery, you can ask DHL to hold your package for 30 working days.
When available, you can reschedule delivery by selecting a new time slot.