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DELIVERY INFORMATION

Shipments are made on the day of the order (subject to the availability of our products).

DHL Express Delivery - Delivery against signature

Available in Europe : delivery within 1/2 working days after shipping.

Available Internationally : delivery within 3 to 5 working days after shipping.

Withdrawal at MadLords

Withdrawal on the day of the order, if the product is available, at 316 rue Saint Honoré, 75001 Paris.

DHL, our delivery partner for your orders, offers you the possibility to change some options using DHL ODD (Delivery On Demand). If you want to change the delivery date or cancel the option of signing for the package upon receipt, DHL Express can accommodate all your needs.

Once DHL has your package, you will receive a notification by SMS and/or e-mail informing you of the delivery date. If DHL ODD is available in your area, this message will also contain a link to the DHL Express website. You will then need the tracking number of the package.

Here are some of the options you can customize:

Choose the delivery date

If the planned delivery date does not suit you, you can select a new one within the next 5 working days.

When available, you will also be able to select a time slot to receive your package.

Signature on receipt

If you prefer not to sign upon receipt of your package, you can change this option. Please note that if you choose to cancel this service, MadLords and DHL will not be responsible for any loss or damage that occurs after delivery.

Delivery to a neighbour's house

You can ask DHL to leave your package at your neighbour's: all you have to do is provide the exact address, as well as any other specific information.

Please note that by selecting this option, MadLords and DHL will not be liable for any loss or damage that occurs after delivery.

Collection at a DHL service point

Should you be absent at the time of delivery, you may choose to collect your package from a DHL service point.

DHL ODD will display the nearest DHL service point so you can select the one that suits you best. Once your package is ready for collection, DHL will contact you to let you know how much time you have to collect it. Please note that if you do not collect your package within this time, it will be returned to the DHL depot.

To pick up your package at a DHL service point, you will need two pieces of identification :

-Photo identification (passport or driver's license)

-E-mail/SMS notification sent by DHL

Holidays

If you are on holiday at the time of delivery, you can ask DHL to hold your package for 30 working days.

When available, you can postpone the delivery by selecting a new time slot.