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EXCHANGES & RETURNS POLICY

ORDERS ABOVE $1000 : RETURNS ARE FREE (CHECK BELOW THE "RETURN PROCEDURE" THEN "ORDERS ABOVE $1000")

ORDERS BELOW $1000 : RETURNS ARE PAID AND UNDER THE RESPONSIBILITY OF THE CUSTOMER. (MAKE YOUR RETURN ON YOUR OWN OR CONTACT US SO THAT WE CAN SEND YOU A RETURN SLIP THAT WE WILL DEDUCT FROM YOUR REFUND. CHECK BELOW THE "RETURNS PROCEDURE" THEN "ORDERS BELOW $1000")

ORDERS MUST BE RETURNED ACCORDING TO THE FOLLOWING CONDITIONS :

- Items must be returned unworn, undamaged and unused, showing all of their original labels and reach us in the packaging in which they were delivered.

- If the item was delivered to you with a tag, the tag should not be removed and should be returned to us intact.

- Jewelry must be returned to us in the condition you received it, in the original packaging and with all original documents.

Any order return that does not comply with our Policy will be refused.

Have you changed your mind ?

Here's the procedure to follow :

ORDERS ABOVE $1000 (RETURNS ARE OFFERED):

A DHL return slip will be attached to your package.

Print the invoice or the Details of Your Order that you received by email on the day of your purchase.

Place the jewelry and invoice in the packaging provided, along with all original documents.

Log onto the DHL Express website and schedule your return by providing the information on the Return Form.

You have two choices: Collect or Deposit (Check below "Return by Collect" or "Return by Deposit")

ORDERS BELOW $1000 :

You want to pass by our transporter and not on your own ?

Contact us at "contact@madlords.com", we will email you the return slip from our transporter DHL Express.

Print the invoice or the Details of Your Order that you received by email on the day of your purchase.

Place the jewelry you want to return and invoice in the packaging provided, along with all original documents.

Log onto the DHL Express website and schedule your return by providing the information on the return slip we will send you.You have two choices: Collect or Deposit (Check below "Return by Collect" or "Return by Deposit")

We will deduct the cost of the return from your refund.

We offer a free returns service by collection to all of our customers and for all orders that comply with our Returns Policy.

You have 14 days after receipt of your order to send your return to MAD LORDS. We recommend that you book your return by collection within 7 days of receiving your order to ensure that it arrives within 14 days.

Our service gives you the option of returning your order placed online from a drop-off point near you. Simply select the "By depot" option when programming DHL Express, then prepare your package with the documents included in your order. All you have to do is drop off your return order at the location you have chosen and we will take care of the rest.

Need to make an exchange?


Contact us within 14 days to request a different size or to exchange your jewelry at "contact@madlords.com".

Once our service has collected your Return, and compliance with the Return Policy has been validated, then we will proceed with the refund within 24 hours.

The sum will be credited via the payment method used during your purchase. The times for the crediting of the sum in your account may vary depending on your banking institution.

You can cancel your purchase as long as it has not been shipped. Otherwise, refer to the return policy described in the previous paragraph.

Please refer to our Terms & Conditions for more information on the CCR order cancellation procedure or contact one of our Customer Service advisers.